Shipping & Returns

 

Shipping Information

Please allow 2-3 business days for this item to ship via standard USPS shipping. Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.

We do thoroughly inspect all shipments before sending them off, damages can sometimes occur. We ask that you inspect your pieces immediately upon receipt and notify us of any damage asap so we can take the appropriate measure to rectify the situation. Please also take pictures of the box and any damages that may have occurred. Damages must be reported within 15 days of receipt be eligible for refund or replacement. 

If you have questions about shipping, delivery or returns for exchange, please call our Customer Care team at 772.218.0708 or email us at getintouch@thecraftedchen.com

Where We Ship

We ship worldwide! 

Shipping Costs

United States: 
$0-$15.99 before taxes, shipping is $5.95

$16-$74.99 before taxes, shipping is $7.95

$75-$124.99 before taxes, shipping is $9.95

$125-$249.99 before taxes, shipping is $12.95

$250+ before taxes, shipping is free.

Please note that additional shipping costs may incur for any items that are oversized and overweight.  In this instance you'll receive an email and invoice for additional shipping costs.  Once invoice is paid, your shipment will go out. 

International packages can take anywhere from 7-30 business days dependent on location, and unfortunately once shipments leave the US they can no longer be tracked.

We pride ourselves on not making a profit on shipping, however shipping is expensive.  We thank you for always choosing to shop small businesses and for your understanding of costs!

 

Easy Returns & Exchanges

All Sales are final based on owners discretion.

Shipping Address
The Crafted Chen, LLC
2284 SW Monterrey Lane
Port Saint Lucie, FL 34953